Full Price Returns Policy
Please note there is a $10 processing fee applied within the portal. For US, Canadian and Australian returns.
If you wish to return an item from your order it must be arranged within 14 days of your Order Purchase Date. All items are inspected on arrival at our offices. Please make sure your item(s) are:
- Original tags still attached
If your item meets this criteria, please complete the Returns Form and a team member will contact you with within 2 business days.
All returns will be issued a Store Credit (see below for more info)
ZANEROBE will only provide you with a full refund of the product you purchased from us online if the product is:
- Deemed faulty, not of acceptable quality, or unsafe; or
- Does not match descriptions made on the site, or given to you by any ZANEROBE representative.
Sale Items Returns Policy
There are strictly no returns, exchanges or refunds on sale items unless the product is damaged or faulty.
We offer return postage labels on full priced items for our Australian, US & Canadian customers only. Please note there is a $10 processing fee applied within the portal.
At this time we cannot offer return postage options for customers outside of these locations.
Once we have received your approved returned items at one of our offices, our team will work quickly to issue you a Store Credit code. This code doesn't expire!
Your store credit will be emailed to you directly to the email address you provided in your original order.
To apply the store credit to your order, proceed to checkout and enter the code in the "gift voucher or discount code", then click apply. Please ensure the code has been entered in its entirety with no spaces at the beginning or end.
Contact our Customer Service team if any issues occur.
Damaged/Faulty Items Returns Policy
Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.
If you believe that an item you have received from ZANEROBE is faulty, not of acceptable quality or unsafe, please email firstname.lastname@example.org with this information:
- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the item
Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.
Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.
*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.
Returns Requests - Processed
All returns should be processed within 4 business days of receiving your returned parcel.
It can sometimes take up to 2 weeks to arrive at our Los Angeles or Sydney office depending on the starting location.
If it has been longer than 2 weeks since you have returned your item(s) and you haven’t heard from us, please check your junk email and check the inbox of the email account you used on your order.
If you still cannot find confirmation from us of the return, please contact email@example.com with details of your return. This includes:
- Your Order Number
- Item(s) you returned
- Any available tracking information
Our team will review your information and find out whats going on with your parcel.