Help & FAQ
How Do I Submit A Return Request?
Before lodging a return please ensure you check our returns policy to ensure your order qualifies. If you meet all the requirements please visit the link below to submit your request.
My Order Has Gone Missing. What Do I Do?
Please contact us by email at info@zanerobe.com or via live chat if you have not received your order or it has been lost in transit by the carrier and we'll gladly assist you.
My Order Was Returned To Sender. What Do I Do?
Need to schedule a redelivery? Just shoot us an email and our customer care team at info@zanerobe.com and we will take care of it pronto!
How Do I Track My Order Status?
All orders will receive an automatic email to the email address provided, as soon as tracking details are available.
If you can't find your email follow these steps:
1. Log into your Account
Log into your ZANEROBE account and access your order status and tracking information in your recent orders list.
2. Check your email Junk Mail
We try our best, but sometimes they make their way here. Make sure you have a quick check and then mark it as 'Not Junk' for any future orders.
If you're still having problems finding your email contact us on Live Chat if we are online or send an email to info@zanerobe.com with your order details and we can provide further help.
What is Route?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.
Purchased Route Protect and looking to file a shipping issue online? File here.
For more info on Route click here.
How Do I Get Notified When An Item Is Restocked?
Select your desired item and size, and if it's currently out of stock, click the "Notify Me When Restocked" button and register your information.
What Size Should I Order?
Not sure about your size? Check out our size guide on all online product listings. Any questions? Email us at info@zanerobe.com
How Do I Wash My Zanerobe Garments?
Our recommendation is a gentle machine wash in cold water with similar colors followed by air drying. Avoid machine drying as it may lead to unwanted shrinking. Detailed care instructions are conveniently attached to each garment for your reference.
How Do I Reactivate My Account?
We have recently updated our website. If you had an account on our store previously and you haven't reactivated it you will need to contact us via the link below to send you an account activation email.
Please note your order history will not appear in your account. If you need a record of this please contact customer service via the link below.
What Are Your Bundle Offer T&C's
Only one bundle discount can be applied to any item.
Coupon codes and Loyalty Points cannot be used in conjunction with any orders containing a bundle.
Bundle offers are subject to change and may end at any given time without notice.
A partial return from a bundle offer for a refund or store credit will remove the original bundle offer discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match.
How Do I Join Your Loyalty & Rewards Program?
Individuals who join the ZANEROBE Loyalty Program earn points & exclusive rewards every time they shop online with us. To join our Loyalty & Rewards Program click here.
