Privacy

To help provide an ever safer and more secure website, we have implemented a security procedure in conjunction with our security partners. 

All orders placed on www.zanerobe.com are subject to this security verification procedure if deemed necessary by our security partners or a team member of ZANEROBE.

If your order is requiring further verification by our team members and security partners, you will be contacted by a ZANEROBE Representative to help verify your order.

Providing the requested information to verify the order does not guarantee your order will be processed. ZANEROBE reserves the right to cancel and refund any order that it deems to be a risk.

Once you receive confirmation the verification has been accepted, your order will be shipped out as soon possible. Please note you may still be subject to security verification on your next order.

ZANEROBE PRIVACY POLICY (“PRIVACY POLICY”)

Updated: 25th May 2018

1. ABOUT ZANEROBE AND THIS PRIVACY POLICY

We are ZANEROBE Global Holdings Pty Ltd (“ZANEROBE”, “we”, “us”, “our”), and we are committed to protecting your privacy. ZANEROBE is the controller for the purposes of the General Data Protection Regulation (the “GDPR”), a company registered in Sydney, Australia with its registered office located at 14 Mentmore Ave, Rosebery NSW 2018, Australia. This Privacy Policy provides information on how we collect and use personal data. ZANEROBE operates zanerobe.com, (the "Website"). This Privacy Policy sets out the information that we collect, the reasons for which we collect that information, and how we can use and share that information. The Website and the services provided by ZANEROBE are not intended to be used by children. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, you can contact info@zanerobe.com

2. THIRD PARTY WEBSITES

Our Website can contain links to and from the websites of our partners, advertisers, and affiliates, amongst others. If you follow a link to any of these websites, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those websites, so please check their policies before you submit any personal data to those websites.

3. WHAT INFORMATION DO WE COLLECT, AND HOW?

When you interact with us, whether by using our Website or communicating with us, we may collect the following information about you:

Information you give us:you may give us information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, support chat, social media or otherwise).

Depending on what you provide, this information can include your name, address or location, phone number and email address, date of birth, gender, purchase information, shopping preferences, images and financial information (including your credit or debit card details, although we do not hold them, our payment processors do).

Information we receive from other accounts or sources:we can receive information about you from other sources, such as from your other accounts or other websites, including social media providers like Facebook and Twitter, advertising networks and analytics partners, and payment and delivery service providers.

By logging in via Facebook or Twitter, or linking your account on our Website to your Facebook or Twitter accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website, and will be subject to their privacy policies.

Information our IT systems collect about you:each time you visit the Website, certain information will be created and automatically recorded by our IT systems. That information includes:

Cookies: you can see more details about cookies in Section 7 below, but these small text files can help improve your experience with the Website and make it easier to interact with us. This may include storing your location or language preferences to save you having to re-enter information when returning to, or ensuring that items you wish to order don’t disappear as you navigate between pages on, our Website. We also use cookies to provide you with tailored advertising;

Device information: the information provided by your device will differ depending on which type of device you are using (whether it’s a PC, Mac, iPhone, Android, or otherwise) and the settings on that device, but includes the type of device you have (such as an iPhone 6S or Samsung Galaxy S7), the device’s IP address, the browser you are using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports.

information we collect in store:When you visit a ZANEROBE store, you may also give us information about yourself if you make a purchase using a credit or debit card, complete a survey or questionnaire, enter a competition or promotion, provide us with feedback or otherwise interact or correspond with us in-store.

4. WHAT DO YOU USE MY INFORMATION FOR?

To provide you services and the Website, including to allow you to order and receive products using our Website, administer your account and to optimise your experience we need to use the information that we collect in a number of different ways.

We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails we send you.

We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from ZANEROBE. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy.

We also carry out research, analysis, and surveys on your use of our Website, and views. We keep tracking of your spend on our Website and we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security.

Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party.

5. WHO DO YOU SHARE MY INFORMATION WITH?

To provide the Website and our services, we work with a number of carefully selected third parties. To do this, we may share your information with these third parties in the following limited circumstances:

Third party service providers for business purposes:We have subcontracted the operation of certain aspects that include, but are not limited to, payment processing, web hosting and delivery logistics. 

advertisers for marketing purposes:we can provide your information to our advertising and social media partners (including Facebook, Instagram and Twitter, where you choose) where they require the data to select and serve relevant adverts about our products and services to you and others;

Third parties where we are considering a corporate transaction: ZANEROBE is always looking for new business opportunities; mergers, acquisitions, restructuring and asset sales. In these instances, we may transfer your information to enable the assessment and undertaking of that transaction. If we buy or sell any business or assets, your personal information may be one of the assets that are transferred;

To comply with legal requests:on occasion we may be required to liaise with various regulators and law enforcement agencies in a number of different countries, whether as a result of law, a court order, or another legal process. Although we dispute requests wherever suitable, in some cases we may have to share your information with the regulators or law enforcement agencies. Where we consider it appropriate, and provided we are not prohibited from doing so by law or court order, we will attempt to notify you of these legal demands; and

Aggregated information with third parties:we may aggregate your information with the information of other customers, creating a dataset of information about the usage of our Website, purchase of products, and other general, grouped information about our customers on the basis of our legitimate interest to understand the usage of our service and demand for our product. Please note that we do not share your information with any third-party advertisers or networks for the provision of third party advertising on our Website.

1. COOKIES

We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.

Please note that refusing cookies does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.

2. SECURITY

Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to try to protect the personal information that you provide, including: • using a Secure Socket Layer (“SSL”) to encrypt the personal data that you send us during the order process (including any financial information such as credit or debit card details);

requiring you to establish a password to access your account on our Website;

not keeping details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CCV number); and

regularly monitoring our servers and IT systems for possible vulnerabilities and attacks. Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our Website, and any such transmission is at your own risk. In particular, please keep in mind that if you voluntarily disclose personal information through other means of communication than the Website in a non-protected environment (such as through email, sms, online messages) then that information can be collected and used by others outside of our or your control.

3. HOW LONG WILL YOU USE MY INFORMATION FOR?

We retain the data you provide to us for as long as you have your account with us and thereafter for such period as you may have questions or a claim in relation to our services, notwithstanding any superior retention period that we may be obliged to observe in accordance with legal requirements applicable to us. In some circumstances, you can ask us to delete your data as set out below. After you have terminated your use of our services, we may store your information in an aggregated and anonymised format.

4. WHAT ARE MY PRIVACY RIGHTS?

You have certain rights in relation to the personal data we hold about you, which we detail below. Some of these only apply in certain circumstances as set out in more detail below. We also set out how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights and that can include asking a set of security questions to ensure it is you. When you have appointed someone else to do the request on your behalf, that person and/or organization needs to show a valid power of attorney issued by you. We must respond to a request by you to exercise those rights without undue delay and at least within one month (although this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us at info@zanerobe.com 

UPDATES TO THIS POLICY 

Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.

For any questions contact:

ZANEROBE

Head Office

14 Mentmore Ave

Rosebery NSW 2018

Australia

P: +61 2 8021 7001

F: +61 2 8021 7003

E: info@zanerobe.com

ABN: 23 142 678 582

When purchasing from ZANEROBE, your financial details are passed through a secure server using the latest 128-BIT SSL (secure sockets layer) encryption technology. 

128-BIT SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

If you have any questions regarding our Security Policy, please contact our Customer Support Team at info@zanerobe.com

Last updated: 5th November 2021

The ZANEROBE mobile message service (the "Service") is operated by ZANEROBE GLOBAL HOLDINGS PTY LTD (“ ZANEROBE ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ZANEROBE's SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related messages, including:  updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of ZANEROBE via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ZANEROBE. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. US & Canadian receivers text the single keyword command STOP to  +1 (844) 587-7362. Australian & UK receivers, click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ZANEROBE mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (844) 587-7362 or email info@zanerobe.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice above.

1. When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you submit it.

2. Once You select a product that you wish to order, irrespective of any previous price you have seen or heard, you will then be shown or told (on the Site) the price you must pay including GST and any other charges, including any Unless otherwise stated all charges are in Australian Dollars.

 

3. You must pay for the Order in full at the time of ordering by one of the payment methods we provide on the Site. You must be fully entitled to use the payment method or account used for purchases. The payment method or account must have sufficient funds or credit facilities to cover the purchase. We reserve the right to obtain validation of your payment details before providing you with the product and carry out security checks from time to time.

 

4. If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact Customer service immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

 

5. When you place an order, you will receive from us a Confirmation of Order by e-mail. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until you receive a shipment confirmation email from us. We are not obliged to supply the product to You until we have accepted Your Order. We may in our discretion refuse to accept an Order from You for any reason, including but not limited to

(a) unavailability of stock;

(b) we suspect that you might on sell our Products to other consumers.

(c) any order placed on unapproved pricing

6. Until the time when we ship your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order. If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.

ZANEROBE is a Globally registered Trademark owned by ZANEROBE GLOBAL HOLDINGS PTY LTD 

All marks, illustrations, images, logos, registered/unregistered design, content and other intellectual property that appears on this website remains the exclusive property of ZANEROBE and may not be copied, reproduced, republished, downloaded, posted, broadcasted or made available to the public without the permission of ZANEROBE.

To unsubscribe from our emails follow these steps:

1. Open up your latest email from us

2. Scroll right to the bottom

3. Click the 'Unsubscribe' link

If you can't find the link you can send send an email to info@zanerobe.com and we will manually unsubscribe you from our lists.