Loyalty Terms

ZANEROBE LOYALTY PROGRAM TERMS & CONDITIONS

Effective 1 September 2026

These Terms & Conditions govern participation in the ZANEROBE Loyalty Program ("ZANEROBE Loyalty" or the "Program").

By participating in ZANEROBE Loyalty, you agree to these Terms & Conditions.

1. Membership

ZANEROBE Loyalty membership is available to individuals with an eligible ZANEROBE customer account.

Membership is personal to the member and cannot be transferred, sold, assigned or shared.

Membership of ZANEROBE Loyalty and access to its points, rewards, tiers and benefits are privileges offered by ZANEROBE and do not create an entitlement to the continued operation of the Program or the continued availability of any particular benefit, reward or tier.

ZANEROBE may refuse, suspend or terminate membership where it reasonably believes an account has been created or used fraudulently, improperly or in breach of these Terms.

2. Earning points

From 1 September 2026, members earn points on eligible full-price merchandise according to their current VIP tier:

• Bronze: 1 point per A$2 qualifying spend.
• Silver: 1.25 points per A$2 qualifying spend.
• Gold: 1.5 points per A$2 qualifying spend.

Sale and markdown merchandise does not earn Loyalty points.

Points may also be awarded through specific Loyalty promotions, referrals, birthday rewards, account creation or purchase milestones.

Points have no cash value and cannot be exchanged for cash.

3. VIP tiers

The Program has three VIP tiers:

• Bronze: A$0–A$499 qualifying spend.
• Silver: A$500–A$999 qualifying spend.
• Gold: A$1,000 or more qualifying spend.

Until 30 November 2026, existing members will retain the VIP tier held immediately before the revised Program commenced.

From 1 December 2026, VIP tier eligibility will be determined according to qualifying spend over the applicable rolling 12-month period.

Only eligible full-price merchandise contributes towards VIP qualifying spend.

Sale and markdown purchases do not contribute towards VIP tier qualification.

A member's tier may increase or decrease as their qualifying spend changes.

4. Existing points

Points held by members immediately before 1 September 2026 will remain in their accounts and retain their existing redemption value.

The revised earning rates apply to eligible activity occurring from 1 September 2026.

5. Redeeming points

100 points = A$10 of Loyalty reward value.

Available standard rewards are:

• A$10 reward — minimum A$50 qualifying spend.
• A$20 reward — minimum A$100 qualifying spend.
• A$30 reward — minimum A$150 qualifying spend.

Rewards may only be redeemed against eligible full-price merchandise.

Only eligible full-price merchandise counts towards the applicable minimum spend.

Sale and markdown merchandise is excluded.

Only one Loyalty reward may be redeemed per transaction.

Unless expressly stated otherwise, Loyalty rewards cannot be combined with another promotional or discount code.

Rewards cannot be exchanged for cash.

6. Points expiry

Points expire after 12 consecutive months of account inactivity under the Program.

Qualifying activity may reset the applicable inactivity period in accordance with the Program settings operating at the relevant time.

Members are responsible for monitoring their points balance and account activity.

7. Returns, refunds and cancellations

Where points were earned from a purchase that is subsequently returned, refunded or cancelled, the corresponding points may be deducted from the member's account.

Refunded or cancelled qualifying spend may also be deducted when determining VIP tier eligibility.

Where a Loyalty reward has been used on an order that is subsequently returned or refunded, the treatment of that reward will be determined in accordance with ZANEROBE's applicable returns policy and the Program rules.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

8. Referral rewards

Referral points are awarded only after the referred customer completes an eligible qualifying full-price purchase and satisfies any applicable referral conditions.

ZANEROBE may refuse or reverse referral rewards where it reasonably believes there has been self-referral, duplication, manipulation, fraud or other misuse of the referral program.

9. Bonus points and promotions

ZANEROBE may offer bonus points, promotional earning opportunities or additional member benefits from time to time.

Individual promotions may have additional eligibility requirements, expiry dates or conditions. These will be communicated with the relevant offer.

10. Qualifying spend

For the purposes of ZANEROBE Loyalty, Qualifying Spend means the amount paid for eligible full-price merchandise.

Unless expressly stated otherwise, the following do not constitute Qualifying Spend:

• Sale or markdown merchandise
• Shipping or delivery charges
• Taxes and duties
• Gift card purchases
• Amounts reduced by discounts or promotional codes
• Refunded or returned merchandise
• Cancelled orders
• Other non-merchandise charges

Qualifying Spend is used both to determine points earned and, from 1 December 2026, VIP tier eligibility.

11. Currency conversion and international purchases

ZANEROBE Loyalty operates using Australian dollars (AUD) as its base currency.

Where a purchase is made or displayed in a currency other than AUD, Loyalty points, Qualifying Spend, VIP tier eligibility, minimum reward spend requirements and other Program thresholds will be determined by reference to the AUD value recorded by ZANEROBE's ecommerce platform.

Prices and Program values displayed in local currencies may be determined using ZANEROBE's market-specific pricing settings, including country-specific currency coefficients or adjustments. These settings may differ from prevailing, live or third-party foreign exchange rates.

As a result, a local currency amount may not correspond exactly to the AUD amount when converted using a current market exchange rate.

ZANEROBE may update its market-specific currency coefficients or pricing settings from time to time. For the purposes of determining points earned, Qualifying Spend, VIP tier eligibility and reward eligibility under the Program, the AUD value recorded by ZANEROBE's ecommerce platform will prevail.

12. Program misuse

ZANEROBE may adjust or cancel points, rewards or VIP tier status where points or benefits have been awarded in error or where there has been fraud, abuse, manipulation, duplicate accounts, improper referrals or other misuse of the Program.

ZANEROBE may suspend or terminate an individual membership without prior notice where it reasonably believes there has been fraud, abuse, manipulation, unauthorised activity, a breach of these Terms or other misuse of the Program.

13. Changes to ZANEROBE Loyalty

ZANEROBE may make reasonable changes to the Program, including its earning rates, tier thresholds, rewards, eligibility requirements, expiry arrangements and benefits.

Where a change materially affects existing member benefits, ZANEROBE will provide reasonable notice where practicable, having regard to the nature and circumstances of the change.

Nothing in this clause limits rights that cannot lawfully be excluded or restricted.

14. Suspension or termination of the Program

ZANEROBE may modify, suspend, replace or discontinue ZANEROBE Loyalty, in whole or in part, at its reasonable discretion.

Where ZANEROBE discontinues the Program in the ordinary course, ZANEROBE may establish a final date for earning or redeeming points and will provide reasonable notice of that date where practicable.

Any points remaining after a notified final redemption date will expire and be forfeited without compensation.

ZANEROBE may suspend or discontinue the Program without prior notice where immediate action is reasonably necessary because of fraud or security risks, legal or regulatory requirements, technical failure, insolvency, circumstances beyond ZANEROBE's reasonable control, or another circumstance where advance notice is not reasonably practicable.

Except to the extent required by law, expired or forfeited points have no cash value and no compensation will be payable for them.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.

15. Technology and account errors

The Program uses third-party technology and may occasionally be unavailable because of maintenance, technical failures or circumstances outside ZANEROBE's reasonable control.

Where an error affects a member's points, rewards or VIP tier status, ZANEROBE may make reasonable adjustments to correct the account.

16. Privacy

Personal information collected in connection with ZANEROBE Loyalty will be handled in accordance with ZANEROBE's Privacy Policy and applicable privacy laws.

Participation in the Program does not override a member's marketing consent, unsubscribe or privacy preferences.

17. General

These Terms should be read together with ZANEROBE's general website terms, Privacy Policy, shipping terms and returns policy.

If there is an inconsistency between promotional material and these Loyalty Program Terms, these Terms will apply to the extent of the inconsistency, subject always to applicable law.

18. Contact

Questions about ZANEROBE Loyalty, points, rewards or VIP status can be directed to ZANEROBE Customer Service using the contact details published on our website.